At Instantify Stores, we want you to be fully satisfied with your purchase. If you are not happy with your order, you may request a return or refund under the terms below.

1. Eligibility for Returns

You may request a return if:

  • The item is damaged or defective upon arrival

  • You received the wrong item

  • The product does not match the description

  • The product is unused, in original condition, and in its original packaging

Return Window:
You must contact us within 7 days of receiving your order to initiate a return.

2. Return Process

To start a return, please contact us with:

  • Your order number

  • A clear description of the issue

  • Photos or videos of the item (if damaged or defective)

📧 Email: exidespro@gmail.com
📱 Phone/WhatsApp: +92317 8457586

Once we review your request, we will provide instructions for returning the item.

3. Refunds

Refunds are issued only after:

  • The returned item is received and inspected

  • The issue is verified (damage, defect, wrong item, etc.)

Refund Method

Refunds will be processed back to your:

  • Original payment method, or

  • Store credit (if preferred)

Processing Time:
Refunds typically take 3–7 business days after approval.

4. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Personal care items

  • Opened or used products

  • Clearance / final sale items

5. Exchanges

If you would like to exchange an item (size, color, etc.), contact us and we will assist you if stock is available.

📧 exidespro@gmail.com
📱 +923178457586

6. Order Cancellation

Orders can only be canceled before they are processed or shipped.
Once shipped, cancellation is not possible — but you may still request a return after receiving the item.

7. Contact Us

For any questions about returns or refunds, reach us anytime:

📧 Email: exidespro@gmail.com
📱 Phone/WhatsApp: +92317 8457586

We are here to help ensure your shopping experience with Instantify Store is smooth and reliable.